Isobel Sillitoe

With over nine years of experience in customer service, Isobel is known for her warm, approachable nature and genuine interest in connecting with people. Her background spans across marketing, retail, customer advisory, healthcare and teaching. 

Throughout her career, Isobel has focused on providing thoughtful, reliable service and building lasting relationships. She’s detail-oriented and naturally personable, which helps her create positive experiences in every interaction.

As part of the Client Relationship Team at Penguin, she aims to use her skills to support both clients and the team, always aiming to understand their needs and provide helpful, professional support. She enjoys being part of a team that values collaboration and meaningful connections.

Isobel’s love of travel has taken her to Australia, New Zealand, Southeast Asia and Canada – experiences that have shaped her perspective and helped her relate to people from different walks of life. 

Outside of work, she enjoys picking up new hobbies, staying active and spending time with friends and family. She’s always looking to learn something new and values opportunities to grow, both personally and professionally.

Quickfire:

1. What’s the craziest thing you’ve done?

Booking a one-way ticket to Australia when I was 18. One of the best but scariest decisions I have made! It forced me to grow up pretty quickly.

2. What’s the best thing you’ve spent money on?

My ski instructing course. This led to two amazing years teaching in Whistler, Canada. I got to wake up to fresh snow and mountain views every day, and made some incredible friends along the way.

3. The worst?

A new pair of running shoes because they looked pretty. They were super uncomfortable, and I ended up passing them on to a friend!

4. What’s your favourite book?

The Chimp Paradox

5. If you’re not working, where will we find you?

You’ll usually find me trying out a new fitness class, spending time with friends and family and finding new places to eat and drink.