The Business Secret Podcast is based on our second book The Business Secret which you can download for FREE here. The book is aimed at business owners starting their journey or looking to shake up their business, putting the right planning in place, creating more time, and managing their team properly. The Podcast aims to shine a spotlight on some of the best established and up-and-coming business owners South Wales has to offer. Members of our team get the chance to speak openly and frankly to people that have taken the big step to go it on their own.
As a firm we wanted to give budding business owners, and those already well on their journey, the opportunity to take a candid look at the highs and lows faced by other business owners of South Wales in 2019. We discover how they found success, their future plans, and what makes them tick.
In this episode Shaun speaks with Ryan Englin who is the CEO of Core Matters. At Core Matters, they help you think differently today to create new opportunities tomorrow. They guide and coach you to implement a proven system to connect the right employees with your company. By working side by side with you to find, recruit, and retain your most important assets, they help you push past the status quo and grow your team in the best way possible.
Delivering an amazing experience on the outside of your company begins with having the right employees on the inside. Your people – the core of your business – are the ones who will make your company rise to the top. And that’s why they focus on them.
In this episode, Shaun Hiscox talks with Ryan about how he works with businesses to help implement recruitment processes to help find the ‘right’ people for the job. He goes on to discuss how important it is for business to be focused on their recruiting/recruitment process, as finding customers is the easy part of business, finding the right staff/team members is where the real challenge is. He explains to Shaun how there are 3 experiences that every business has: 1) The Brand Experience, 2) The Customer Experience and 3) The Employee Experience – the final one being the ‘core’ aspect. If you create a great experience for your employees, then they will create a great experience for your customers and happy customers will take care of your brand and reputation.